Plush Moon Terrarium Co Privacy and Cookie Policy

Last Updated: November 2023

This Privacy Policy describes how Plush Moon Terrarium Co. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.pmterrarium.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as set out below. The information we collect and use may vary depending on how you interact with us. In addition to the specific uses set out below, we may use information collected about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details: Your name, address, phone number, email.
• Order information: Your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information: Your username, password, security questions.
• Shopping information: Items you view, put in your cart, or add to your wishlist.
• Customer support information: Information you include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies supporting our Site and Services, such as Shopify and Hubspot.
• Payment processors collecting payment information to process your orders.

When you visit our Site, open or click on emails, or interact with our Services, we or third parties may automatically collect information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Providing Products and Services: We use your personal information to provide the Services, process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, and enable you to post reviews.

2. Marketing and Advertising: Your personal information may be used for marketing and promotional purposes, including sending communications and showing advertisements for products or services.

3. Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe, and if compromised, please contact us immediately.

4. Communicating with You: We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use, see Shopify's Cookie Policy and Hubspot's Cookie Policy. Cookies are used to power and improve our Site and Services, run analytics, and better understand user interaction.

Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Note that blocking Cookies may impact your user experience and the functionality of certain Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:

• With vendors or third parties providing services on our behalf.
• With business and marketing partners, including Shopify and Hubspot, in accordance with their privacy notices.
• With your consent or at your direction, such as when shipping products or through social media integrations.
• Within our corporate group for legitimate business interests.
• In connection with a business transaction, legal obligations, or to protect the Services, our rights, and the rights of users or others.

In the past 12 months, we have disclosed the following categories of personal information about users for the purposes described above:

• Identifiers such as basic contact details and certain order and account information.
• Commercial information such as order information, shopping information, and customer support information.
• Internet or other similar network activity, such as Usage Data.

Categories of Recipients:

• Vendors and third parties providing services on our behalf.
• Business and marketing partners.
• Affiliates.

We do not use or disclose sensitive personal information for inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. Content submitted to public areas of the Services is public and accessible by anyone. We are not responsible for the privacy or security of publicly available information.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. We do not guarantee or control the privacy or security of such sites. Review their policies before using them. We are not responsible for information you provide on public or semi-public venues or on third-party social networking platforms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who provided us with their personal information, contact us to request its deletion.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee "perfect security." Information sent to us may not be secure in transit. Use secure channels for sensitive information. Retention of personal information depends on factors such as maintaining accounts, providing Services, legal obligations, dispute resolution, and contract enforcement.

Your Rights and Choices

Depending on your location, you may have rights relating to your personal information, including:

• Right to Access / Know.
• Right to Delete.
• Right to Correct.
• Right of Portability.

These rights are not absolute and may apply only in certain circumstances. We may decline requests as permitted by law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at help@pmterrarium.com.

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